Frequently Asked Questions
Everything you need to know about Hoover home solutions.
What is the standard shipping timeframe for large appliances?
Standard shipping typically takes 3-7 business days. For larger home appliances, we offer scheduled delivery services to ensure your items arrive safely and are placed in your room of choice.
Do Hoover products come with a manufacturer warranty?
Yes, all Hoover products come with a minimum 1-year limited warranty covering manufacturing defects. Specific premium models may qualify for extended 2-year or 5-year protection plans.
What is your return policy for home floorcare items?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.
How do I find replacement filters or parts for my vacuum?
You can locate compatible filters, belts, and accessories by entering your model number into the search bar on our 'Parts & Accessories' page.
Do you offer financing options for larger purchases?
Yes, we partner with Affirm and PayPal Credit to provide flexible monthly payment options at checkout, allowing you to upgrade your home now and pay over time.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track status directly through your Hoover account dashboard.